Private Airport Transfers from Cambridge
Fleeyo provides Cambridge airport transfers for passengers travelling from the city and surrounding towns to Heathrow, Stansted, Gatwick, Luton and London City. Our journeys are private and pre-booked, including return pickups. Find out what your fixed fare covers, how airport pickups and drop-offs are arranged, and what happens if your plans change.
What a private airport transfer is
When you book a Fleeyo airport transfer, you book a car and a licensed driver for your own journey. You don’t share the vehicle with other passengers, and it goes directly from your pickup address to the airport, or from the airport to your address.
It’s a private hire service, so every journey is booked in advance through us. A taxi at a rank can be hired on the spot and is usually charged on the meter. A Fleeyo journey is arranged before you travel, with the pickup address, time, vehicle and fare set when you book.
Booking your airport transfer
- Pickup address and destination
- Date and pickup time
- Number of passengers and suitcases
- The passenger’s name and a mobile number they’ll have with them
- For an airport pickup, your flight number and the airport your flight departs from
Choosing a pickup time to the airport
You choose your pickup time. Work back from your airline’s check-in and bag-drop deadlines, then allow for the journey and some extra time for traffic. Each route page gives a typical journey time in normal traffic. If you’d like help planning it, call us on 01223 944905.
Early mornings, busy dates and short notice
Early-morning flights and school holidays are popular times, so it’s worth booking well ahead. If you need a journey at short notice, call us and we’ll check what we can arrange.
When your booking is confirmed
Your booking is confirmed once we’ve accepted it, as set out in our Terms & Conditions. Check the details carefully when you book, as your driver works from the information you give us.
What your fixed fare covers
Your fare is for the vehicle, not per passenger. It’s shown in full before you confirm, and once your booking is confirmed it’s fixed for the agreed journey.
- The journey you booked, from pickup to destination
- The airport’s standard drop-off or pickup charge
- Any mandatory toll or access charge on the agreed journey
- Ordinary traffic, or a route your driver takes to avoid it, doesn’t change the fare
- A flight delay we’re monitoring doesn’t change the fare on its own
- Extra stops added to the journey
- Changes you ask for after confirmation, such as a new time, pickup address or destination
- Additional waiting you ask for or agree to
- Airport parking or access costs beyond those planned for your pickup
- Other charges set out in our Terms & Conditions
Where reasonably possible, we’ll explain any additional charge before it applies. To see the fare for your journey, enter your details on our booking page.
Paying for your journey
How you pay depends on how your journey is arranged. Options include paying online when online payment is offered for your booking, card or cash in the car where this has been agreed, and a payment link where we’ve arranged one. Organisations that book regularly can ask about a business account through our corporate travel service.
Where payment is due before you travel, make sure it reaches us in time, otherwise we may treat the booking as unconfirmed.
Airport drop-offs
Your driver comes to the address and pickup time agreed for your booking. Please be ready at that time and keep your phone with you in case your driver needs to reach you.
For pickups that aren’t at an airport, our Terms generally allow up to 15 minutes’ waiting from the scheduled pickup time. Additional waiting after that may be charged.
At airports with more than one terminal, give your terminal or flight details when you book, so the drop-off is planned for the right one. The airport’s standard drop-off charge is already included in your fare. If your departing flight time changes, ask us to amend your journey. Your original pickup time stays in place until we confirm the change.
Airport pickups after your flight
When you book an airport pickup, give your flight number and the airport your flight departs from. Where we have valid flight details and flight-arrival information is available, we monitor your flight and plan your pickup around the time you actually land. Without valid flight details, we have to rely on the pickup time agreed in your booking.
Your flight is early or delayed
Where we’re monitoring your flight, your pickup is planned around the actual landing time. An ordinary delay we’re monitoring doesn’t increase your fare.
Your flight is cancelled or changed
If your flight is cancelled, rebooked or its flight number changes, contact us as soon as possible with the new details. Where we can, we’ll look at moving your pickup to the new time. We may ask for evidence from the airline, though this doesn’t automatically make a cancellation free of charge.
Passport control or baggage takes a while
Airport pickups include a reasonable waiting period for landing, passport control, baggage reclaim and other airport procedures. If you’re held up for much longer, let your driver or us know so a revised pickup can be agreed. Additional waiting or airport parking beyond what was agreed for your booking may be charged.
Finding your driver
Keep your phone switched on once you land. You and your driver keep in touch by phone or text to confirm the meeting point, which depends on the airport, the terminal and your booking.
Our meet and greet page explains the arrangements at each airport.
Return airport transfers
You can arrange your journey to the airport and your return pickup at the same time, or book the return later. Each journey is a separate booking with its own details, fare and payment arrangements, so check the date, time and flight details for both. For the return, add your flight number and the airport it departs from.
Changing or cancelling your booking
If you need to change the time, pickup, destination or stops, contact us as early as possible. A change applies once we’ve confirmed it, and it may affect the fare or depend on availability.
To cancel, call 01223 944905 or email info@fleeyo.co.uk. If your pickup is less than 24 hours away, we recommend phoning. Your cancellation takes effect when it reaches us, and any charge is worked out from that time.
| When you cancel | Charge |
|---|---|
| More than 24 hours before pickup | No charge, full refund |
| 24 hours or less, but at least 6 hours before pickup | 30% of the fare |
| Less than 6 hours before pickup | 50% of the fare |
| After your driver has started travelling to your pickup | A higher charge may apply, up to the full fare |
| No-show | Up to the full fare |
If your driver is already on the way. If your driver has started travelling specifically to your pickup when you cancel, a higher charge may apply, up to the full fare, whatever the time-based charge would have been. A driver being assigned to your booking doesn’t, on its own, count as travelling to you.
Charges reflect our reasonable losses, taking account of any costs we save. If we can’t provide an accepted booking and you’re not responsible, you can choose a full refund or an alternative arrangement you accept.
This is a summary. The full policy, including flight cancellations and no-shows, is on our Cancellation & Refund Policy page.
Drivers and vehicles
Fleeyo is based in Cambridge. Fleeyo Limited is a private hire operator licensed by South Cambridgeshire District Council. Journeys are carried out by our professional partner drivers from Cambridge and the surrounding area, who hold the appropriate private hire licences.
You choose from three vehicle classes: Comfort, Estate and Executive. Each carries up to four passengers. Estate has the most luggage space, and Executive is a higher-specification car. You can read more about Fleeyo and how we work with our drivers.
From our customers
“My return flight was delayed and Fleeyo still handled the pickup really well. Good communication, driver was ready at the right time, and it made getting back to Cambridge much easier.”
Trustpilot review
“Very good service from Fleeyo Transfers. Booking was straightforward, communication was clear, and the driver arrived on time. The car was clean and comfortable, and the whole trip to the airport felt easy and well organised.”
Trustpilot review
Airport transfer FAQs
Ready to book?
Enter your journey to see your fixed fare before you confirm, or call us if you’d rather talk it through first.