This Privacy Policy explains how Fleeyo Limited (“Fleeyo”, “we”, “us” and “our”) collects, uses and protects personal data when you use https://fleeyo.co.uk/, contact us, request a quote, or make a booking with us.
This policy applies to personal data collected through our website, booking enquiries, customer communications and transport bookings.
It does not automatically apply to third-party platforms, partner operators, payment providers or app environments that may have their own privacy notices.
Our driver dispatch app, Fleeyo Drivers, is covered by a separate Fleeyo Drivers App Privacy Policy.
Depending on how you use our website and services, we may collect:
Identity and contact data
Booking and journey data
Communication data
Payment and transaction data
We do not store full card details on our website unless this is expressly handled through an authorised payment provider.
Technical and website usage data
We may collect personal data:
We use personal data to:
We process personal data on one or more of the following legal bases:
Contract — Where processing is necessary to take steps at your request before entering into a contract, or to perform a booking or service you have requested.
Legal obligation — Where we need to process data to comply with tax, accounting, regulatory, law-enforcement or other legal requirements.
Legitimate interests — Where it is necessary for the legitimate interests of running and improving our business, managing bookings, handling complaints, preventing fraud, protecting our website and maintaining service quality, provided those interests are not overridden by your rights.
Consent — Where consent is required, such as for non-essential cookies or where we otherwise ask for your permission.
We may share personal data, where reasonably necessary, with:
We do not sell your personal data.
Some service providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to manage bookings, support customers, resolve disputes, maintain business records and comply with legal, tax and accounting obligations.
Retention periods may vary depending on the type of information and the reason it was collected. Where we no longer need personal data, we will securely delete or anonymise it where appropriate.
You may have the right to:
To exercise any of these rights, contact us using the details above.
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. However, no website or method of transmission is completely secure.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and you should review their own privacy notices where relevant.
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.