Refund Policy
We provide a pre-booked taxi service and we pre allot every booking to a driver in advance, it is for the best experience for our customer.
However when a booking is canceled with short notice it can be very difficult to handle the situation with the driver who suffers and pays for it, due to waste of fuel, time, parking charges, etc.
If a booking is canceled less than 24 hours prior to the scheduled pick-up time, there will be a cancellation fee applied, which depends on the time we were informed
● More than 24 hours before pick-up time, no cancellation fee is applied and full refund will be provided.
● Between 24 and 6 hours before pick-up time = 30% of journey price
● Between 6 hours and up to the pick-up time = 50% of journey price
● Refund for the booking is not applicable if the passenger is uncontactable at
the time of pickup.
● No refund will be made if the driver is dispatched or already on route for
pickup.
● A bank fee of Minimum £5 will be applicable on the refundable booking; it may
be different depending on booking amount.
All cancellations must be made online ,whatsapp service or via an email to which you will receive confirmation by us. If you do not receive an email from Fleeyo Airport Transfer confirming the cancellation, then it may mean we have not received your email. In this case, please call our customer services team